Privacy Notice

Last Modified: May 13, 2021

Clover Software, Inc. (“Clover,” “we” or “us”) is committed to protecting your privacy. This Privacy Notice explains how Clover collects, uses, and shares the personal information we collect from visitors to our website (https://cloverapp.com), our online services and/or mobile app, and software provided on or in connection with the online service (collectively, the “Service”). By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Notice and our Terms of Service.

We collect personal information about you from various sources to provide our Services to you, to analyze and improve our Services, and to communicate with you. To help you understand how we use and share this information, this Privacy Notice describes our data privacy and confidentiality practices.

  1. How We Collect and Use Information

    We collect personal information from our website visitors in order to provide you with a personalized, useful and efficient experience. “Personal Information” means information that identifies or is identifiable of a natural person. The categories of information we collect can include:

    Information that you provide to us. We collect Personal Information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, we may request your Personal Information (e.g., name, email address, and payment Personal Information) or your applicable business Personal Information when you register for an account or purchase our Service. We may also collect any communications that you exchange with us, as well as any Personal Information you provide if you take part in any interactive features of the Service (e.g., promotions, surveys, etc.). We collect Personal Information you may provide when providing content or commentary to our Service.

    Information from other sources. We may obtain Personal Information from other sources, such as third-party information providers, or through mergers and acquisitions, and combine this with information previously collected. In these cases, our Privacy Notice governs the handling of the combined Personal Information.

    We use this Personal Information to operate, maintain, improve, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. We may also send you Service-related emails or messages (e.g., account verification, purchase confirmation, changes or updates to features of the Service, technical and security notices). Similarly, if you request information from us through an online contact form or if you email us, we collect Personal Information you provide (e.g., name, telephone number, email address) so that we can respond to you. For more Personal Information about your communication preferences, see “Control Over Your Information” below.

  2. How We Use Cookies and Other Tracking Technology To Collect Information.

    We, and our third party partners, automatically collect certain types of usage information when you use our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, file information and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account, and other such information. We also collect information about the way you use our Service, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service. When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.

    We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our Service.

    If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

    We and our third party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see “Third Party Tracking and Online Advertising” below.

  3. How We Share Personal Information

    • We may share your Personal Information in the instances described below. For further information on your choices regarding your information, see “Control Over Your Information.”
    • We may share your Personal Information with third-party service providers or business partners who help us deliver or improve our service or who perform services on our behalf, such as identifying and serving targeted advertisements, processing payments, sending postal mail, providing back-office services, or measuring site traffic.
    • We may share or disclose your Personal Information if we determine, in our sole discretion, that we are required to do so under applicable law or regulatory requirements, or if we reasonably believe disclosure is necessary to prevent harm or financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our Terms of Use.
    • We may share with other companies and brands owned or controlled by Clover and other companies owned by or under common ownership as Clover, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your Personal Information in the same way as we can under this Privacy Notice;
    • We reserve the right to transfer any Personal Information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred Personal Information is treated in a manner consistent with this Privacy Notice.
    • We may also share Personal Information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
  4. Third Party Tracking and Online Advertising

    We may share, or we may permit third party online advertising networks, social media companies and other third party services, to collect, information about your use of our Services over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our Service or on other websites or apps, including on Facebook. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings. You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at hello@cloverapp.com.

  5. Control Over Your Information

    Email Communications. From time to time, we may send you emails regarding updates to our website, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain Services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).

    Modifying Account Information. If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or service. If you have any questions about modifying or updating any information in your account, please contact us at the email or postal address provided below.

  6. Data Protection and Security

    Data Retention. Following termination or deactivation of your User account, Clover may retain your Personal Information commercially reasonable time for recordkeeping, audit or other purposes.

    Data storage and transfer. Your Personal Information may be stored and processed in the United States or any other country in which Clover or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer Personal Information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of Personal Information to the U.S. or any other country in which we or our parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of Personal Information about you as described in this Privacy Notice.

    Keeping information safe. Clover cares about the security of your Personal Information and uses commercially reasonable physical, technical and organizational measures designed to preserve the integrity and security of all Personal Information we collect. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose Personal Information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

  7. Links to Third-Party Websites and Services

    For your convenience, our website and Services may provide links to third-party websites or services that are not governed by this Privacy Notice. To the extent that any linked third-party websites or services you visit are not owned or controlled by Clover, we are not responsible for those websites’ or services’ content or information practices. We encourage you to review the privacy policies of any site or service before providing any Personal Information.

  8. Children’s Privacy

    Clover’s website and services are intended for use strictly by adults. We do not knowingly solicit or collect Personal Information from children under the age of 13. If we learn that any Personal Information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at hello@cloverapp.com.

  9. Changes to Privacy Notice

    We reserve the right to change this Privacy Notice from time to time in our sole discretion. We will post changes on this page and indicate the “last modified” date at the top of this page. Please check back often for any updates. Your continued use of our website or services after any change in this Privacy Notice will constitute your acceptance of such change.

  10. Contact Us

    For additional inquiries about this Privacy Notice, please send us an email at hello@cloverapp.com, or contact us at: Clover Software, Inc, PO Box 1592, Pittsford, NY 14534

    (This Privacy Notice was last modified on May 13, 2021)